A customer service AI for all channels – from agent augmentation in real time to a successful self-service customer experience.
The volume of customer service enquiries increased by up to 32% last year.
30% is the average staff turnover in contact centres.
81% of customers prefer assisted channels such as telephone, email and live chat.
The impact is significant
76% of customers start looking for an alternative provider after just two bad customer service experiences.
– Zendesk
The customer service AI deepassist relieves your customer service by understanding customer enquiries through natural language understanding (NLU). deepassist is 99% pre-trained for your industry and can be strategically integrated into existing telephone, email and chatbot systems. Both for agent augmentation and to increase the quality of generative AI tools and self-service channels.
Once implemented, it can be used strategically across all channels.
With deepassist AI in customer service, you can take the pressure off your employees, optimise your customers’ experience and improve your service KPIs. Thanks to our pre-trained industry solutions, you save yourself an immense amount of training and can deploy deepassist quickly.
deepassist exponentially increases the potential of customer service automation in your organisation and leads to a better customer experience.
Our AI understands your customers’ requests and provides relevant information for automatic processing.
Thanks to AI in customer service, your employees are freed up from routine manual tasks so that they can concentrate on customer interaction.
Pre-trained industry solutions enable a fast go-live.
As a cloud service, deepassist integrates seamlessly into your systems and can be used for any channel.
We offer secure and regulated access to Large Language Models for the use of company-specific content.
Our customers
“Stadt Wien – Wiener Wohnen” is one of the largest property management companies in Europe. 550,000 customers are looked after around the clock and create more than 1 million enquiries a year. They contact customer support on almost 1,000 different topics. The integration of deepassist AI in customer service now supports the 220+ agents in real time.
We will be happy to give you more detailed information about how much you can save by implementing customer service AI in a brief, no-obligation meeting. Depending on the volume of enquiries per channel (telephone, email, chat, social media) and the number of your employees, we will provide you with a customised ROI calculation.