How DEEP ASSIST becomes the brain that your automation tools previously lacked.

DEEP ASSIST finally provides your automation tools with the ability to “think” instead of simply process redundant tasks. But what’s behind this technology and what makes DEEP ASSIST special?

The technological basis

You always know why DEEPASSIST has made a particular decision. Because this service element transcends the boundaries of conventional black box based AI solutions. Your decision making paths become transparent down to the last detail, changes are easy to implement.

Semantic spaces

DEEP ASSIST’s intelligenceis based on semantic spaces. These consist of language-independent real-world concepts and the relationships between them. Thanks to them, DEEP ASSIST is capable of understanding the real meaning behind language. For instance that customers can spot a batat night, but can only strike a ball with a different type of bat.

Multilingual

We understand what your customers want in several languages. And that’s not all: In the German-speaking world, we understand Viennese people just as well as people from Zurich and in English, we understand Australians as well as Scots.

Your employees not only use DEEP ASSIST

They also maintain the system. What does that mean? You can save money on expensive data scientists and its no-code back end makes working with the platform uncommonly easy.

You don’t need to collect data

Many AIs first need to be taught with neural networks. This requires vast amounts of data that your company needs to collect. DEEP ASSIST is different. Using millions of real-life customer requests, we have built a knowledgegraph packed with “world knowledge” based on more than 200,000 concepts and their connotations. DEEP ASSIST now knows more words than Webster’s Dictionary including the relationships between them.

Pre-trained building blocks

DEEP ASSIST’s comprehensive knowledge base consists of many semantic building blocks that are themselves part of a “building block kit”. Every kit contains thousands of pre-trained building blocks that allow DEEP ASSIST to be quickly adapted to your processes.

Multi-intentional

DEEP ASSIST analyses every request for its content, but also at an emotional level, making it capable to trigger various solutions. For example: What if the caller only needs information and has a base contract? DEEP ASSIST recognises the potential to suggest a contract upgrade and responds accordingly. If, however, the same customer calls to file a complaint, DEEP ASSIST only triggers the faster solution.

DEEP ASSIST’s range of applications doesn’t stop at Customer Service

On the contrary. Instead of installing one isolated solution after the other, DEEP ASSIST offers an enterprise solution with the potential to revolutionise your IT, Legal Department, Facility Management or HR Help Desk alike.

Make an appointment for a first consultation and learn in 30 minutes, how DEEP ASSIST teaches your automation tools how to think and what that does for your company!

Every industry has its own rules. 

DEEP ASSIST already knows them.

Even though your company and offerings are unique –customer requests are similar across many industries. We have put this fact to good use and pre-trained our AI. This makes DEEP ASSIST adapt to your requirements more quickly.

Utility

DEEP ASSIST Utility is a pre-configured and pre-trained solution for energy providers and grid operators. It understands more than 160,000 industry-specific topics and terms and is capable of identifying more than 80 typical customer requests from the energy sector.

Public Transport

Packing more than 180,000 industry-specific topics and terms from the public transport sector, DEEP ASSIST is perfectly prepared for serving your company and capable of
 
4identifying some 1,000 typical customer requests in the public transport sector: From information requests to loyalty cards to complaints management.

Facility Manage­ment

DEEP ASSIST Facility Management understands more than 170,000 industry-specific topics and terms at least as well as your service team. This enables it to identify 600 typical complaints, object or damage management customer requests.

Banking

DEEP ASSIST Banking is based on a knowledge graph filled with banking language, making it a perfect pre-configured solution for the banking and financial service provider industry. DEEP ASSIST instantly recognises debit questions, issues with balancing of accounts or reporting lost credit cards and hundreds of other typical requests.

Insurance

DEEP ASSIST’s enterprise service management system allows you to process employee requests or demands in an automated fashion and to initiate the right solution process –across all areas of your company. From IT issues to HR questions to building technology: As a strategic IT component, DEEP ASSIST is capable of interpreting messages from all areas of your organisation.

ESM

DEEP ASSIST’s enterprise service management system allows you to process employee requests or demands in an automated fashion and to initiate the right solution process –across all areas of your company. From IT issues to HR questions to building technology: As a strategic IT component, DEEP ASSIST is capable of interpreting messages from all areas of your organisation.

The world’s most important IT market research company has included DEEP ASSIST in its list of the 5 best natural language technologies on the planet.

(Gartner, COOL VENDOR 2021)

DEEP ASSIST develops a deep understanding.

DEEP ASSIST’s knowledge is based on a knowledge graph. It allows it to learn context which, in turn, is the key to understanding a request’s content.

We have trained DEEP ASSIST on the basis of millions of real-world customer requests. Our AI currently knows 200,000 concepts that make up DEEP ASSIST’s broad knowledge base. In otherwords: DEEP ASSIST already knows more words than Webster’s Dictionary including the relationships between them.

DEEP ASSIST learns to better understand you and your company.

DEEP ASSIST’s knowledge base (or rather its common sense) is supplemented by your specific knowledge that is precisely adapted to your industry. In a short amount of time, the AI acquires the additional knowledge that DEEP ASSIST requires to understand the special features of your company and your customers’ wishes.

DEEP ASSIST is ready to use in no time.

DEEP ASSIST is a semantic AI. Contrary to many other “AI” products, it doesn’t rely on statistics, but instead understands words in their context. And since it already understands 20 times more concepts than an educated person has in their vocabulary, it’s ready to be used in your company in a matter of 8 to 10 weeks.

Would you like to learn the technical background and functional principle of DEEP ASSIST in detail? Make an appointment now!