Customer service centres are confronted with the same requests over and over and over again. That’s where DEEP ASSIST flexes its muscles.
And your employees have more time and energy to deal with more challenging requests.
DEEP ASSIST understands your customers’ requests so that you focus on solving them.
Spare your employees the ever recurring routine tasks that only cost them time. Significantly increase your FCRR by providing your customers with the information theyneed quickly and reliably. Put your trust in natural language understanding, the future customer care standard that, according to Gartner Predicts 2022, is able to create a first contact resolution rate of 90 %.
What DEEP ASSIST does differently.
Automated language understanding technology
DEEP ASSIST independently processes cognitive tasks.
Pre-trained and prepared
Lots of tools are available on the market: IBM Watson, Microsoft LUIS and Google Dialogflow, to name just a few. However, they are not real solutions as they need to be trained from the ground up. Which takes months or years. DEEP ASSIST already comes pre-trained on the basis of millions of real-life customer requests.
Based on your industry, you can select a pre-trained language module. And whatever DEEP ASSIST doesn’t yet understand, its AI can learn in 8 to 10 weeks.
Multi channel solution in several languages
DEEP ASSIST understands your customers’ requests as well as your employees. Only a thousand times faster. Across all channels, in written or spoken form and in various languages. All that makes DEEP ASSIST an efficient assistant in your service centre.
One request, several different intents? DEEP ASSIST identifies every single one and can, if needed, trigger different solutions. Your customers receive all the answers they are looking for by sending a single request.
Thanks to its capability to interpret requests from different perspectives, DEEP ASSIST allows for precise statements about the customers’ situation. Thus, employees can respond in a more targeted manner and increase the positive customer experience.
No black box
Every AI decision can be traced and adapted quickly and easily according to your requirements.
In the even that the AI makes a false decision, it can be corrected in a few minutes in the respective department.
Internal system care
You save money for expensive data scientists and don’t have to create a new role: DEEP ASSIST’s no-code back end is designed for department users.
One company – one solution
You no longer need a designated system for ever unit. As a strategic enterprise solution, DEEP ASSIST can be used by all organisational units. Wherever a large amount of routine tasks are received daily –from Customer Service to the HR Department to Facility Management.
What DEEP ASSIST does in your company.
+ 80 % first contact resolution rate
Our technology is based on natural language understanding, the future standard for all areas of customer care. According to Gartner Predicts 2022, companies that invest in AI will reach a first contact resolution rate of 80%.
+ 30 % process acceleration
From receiving a request via telephone to resolving the case, DEEP ASSIST accelerates the process by 30% and increases the FCRR by 80%. That applies to the one channel that 70% of customers still prefer when it comes to getting answers to their questions.
Reduce your recruiting effort
Thanks to the reduction in routine tasks, your employees have more time to take care of their customers. This boosts motivation and satisfaction. So that you don’t have to go look for new employees all the time.
And what if you hire a new employee?
Once DEEP ASSIST is integrated in your company, onboarding a new call centre employee takes significantly less time. For those that are equipped with well-structured and pre-sorted information can respond more quickly and confidently –even after a brief training period.
Turns chat bots into virtual assistants
DEEP ASSIST gives your chat bot a brain, turning it from a meandering decision tree into an effective support system for your customers and employees.
REALLY understands your customers’ intents
Often, customers have several intents packed into a single request. No problem for DEEP ASSIST. This AI solves ambiguities based on context and recognises different ways of spelling or pronouncing terms.
What else can the use of DEEPASSIST do for your company and what makes it different than other AI solutions? Find out right now:
What satisfied customers say about DEEP ASSIST.
Henry Ford once said: “If I had asked people what they wanted, they would have said faster horses.”
Applied to modern customer service, this means: Increasing demands don’t necessarily require more or better employees but instead a service element that allows processes that used to cost your employees valuable time to be automated.